Refund policy
Don’t love it? No problem.
We want you to be completely happy with your piece. If for any reason you’re not satisfied, we happily accept returns or exchanges within 14 days of your delivery date.
To be eligible for a return, your item must be:
• Unused and in the same condition you received it
• Free of hair, odors, or stains — please keep pets away from the item while you’re deciding, and give it a quick look-over before packing it up
• With original tag attached and in its original packaging
Please note: we cannot accept returns on sale items or gift cards. At this time, we’re only able to accept returns and exchanges on orders shipped within the United States. Orders shipped to Canada or other international destinations are final sale.
Return for a Refund
We’ll provide a prepaid return shipping label. A flat $7.50 return fee will be deducted from your refund to cover the label cost. Original shipping costs are non-refundable. Refunds are issued to your original payment method — please allow a few business days for your bank to post it.
Exchanges
To exchange an item, initiate a standard return for your original product. Once your refund is processed, place a new order for the alternative style or size. Heads up: since exchanges work as a return + new order, we can’t guarantee your preferred size/color will still be in stock by the time your new order goes through — order sooner rather than later if you have your eye on something specific.
We reserve the right to decline returns that don’t meet our return standards, show signs of wear, or fall outside our return window.
How to Initiate a Return or Exchange
1. Submit your request: log into your customer account, select the order, and submit a return request.
2. Get your label: once approved, we’ll email a prepaid shipping label directly to you.
3. Drop it off: print your label, secure it to your original packaging, and drop it off with the carrier.
4. Get refunded: once your return is received and inspected (usually within 3–5 business days), we’ll notify you via email and issue your refund, minus the $7.50 fee.
Damages & Issues
Please inspect your order upon arrival. If an item is defective, damaged, or if you received the wrong product, contact us immediately at info@lumilivingco.com so we can evaluate the issue and make it right for you right away.